PRIVACY POLICY

PRIVACY POLICY

At Vapepie Australia, we take the protection of your personal information seriously.

This Privacy Policy explains how, operating vapepieaushop.com, collects, uses, stores and discloses personal information when you visit our website, contact us or use our services.

We comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to our business.

1. Personal Information We Collect

Depending on your interactions with us, we may collect:

• First and last name;

• Billing and delivery addresses;

• Email address;

• Telephone number;

• Account and order information;

• Payment status and transaction references;

• Shipment tracking information;

• Correspondence with customer support;

• IP address, browser type, device information and website usage data.

Payments are processed through our payment service providers. The payment information we receive depends on the provider and payment method used.

Age and Identity Verification

Our website is intended for adults aged 18 years and over.

Where necessary and lawful, we may request your date of birth or suitable evidence of age or identity. Verification may be performed by a specialist third-party provider.

We aim to collect only the information reasonably necessary for verification. Where possible, we use a verification result instead of retaining a copy of your identity document.

Age verification does not, by itself, establish eligibility to purchase vaping products in Australia.

How We Collect Information

We generally collect personal information directly from you when you use our website, create an account, submit information or contact us.

We may also receive relevant information from payment providers, delivery companies and verification providers.

You may choose not to provide requested information. However, this may prevent us from responding to an enquiry, providing a service or completing a lawful transaction.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide customer support;

• Manage your account;

• Process payments and lawfully permitted transactions;

• Arrange fulfilment, delivery and tracking where lawful;

• Perform necessary age or identity checks;

• Detect fraud and protect our website and systems;

• Maintain financial and business records;

• Meet legal and regulatory obligations;

• Understand website performance and improve our services.

Where an eligible order is fulfilled from an Australian warehouse, relevant delivery information may be shared with the warehouse operator and delivery provider.

We will obtain consent where required by law, including before collecting sensitive information unless a lawful exception applies.

3. Marketing Communications

We will send marketing communications only where both the communication and its content are legally permitted, and we have the consent required by applicable law.

You may unsubscribe at any time using the unsubscribe option in the message or by contacting us.

We will action unsubscribe requests within five working days. Unsubscribing from marketing does not prevent necessary service communications, such as responses to your enquiries or updates about an existing lawful transaction.

4. Sharing Your Information

We do not sell, rent or trade your personal information.

Where reasonably necessary, we may disclose relevant information to:

• Payment service providers;

• Shipping and logistics providers;

• Warehouse and fulfilment providers;

• Age and identity verification providers;

• Website hosting, IT and security providers;

• Customer support service providers;

• Accounting, legal and other professional advisers;

• Authorities where disclosure is required or authorised by law.

We take reasonable steps to select suitable providers and protect personal information disclosed to them.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences and understand website usage.

Technologies used: Essential cookies and, where enabled, analytics tools that help maintain website functionality and understand website performance.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.

We obtain consent where required by applicable law.

6. Data Security and Retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No electronic storage or transmission method is completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including applicable legal and recordkeeping obligations.

When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to applicable law.

7. Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate, outdated, incomplete, irrelevant or misleading information.

We may need to verify your identity before responding.

We will respond within a reasonable period. Where applicable law permits us to refuse a request, we will explain the reason and available complaint options, unless we are legally prevented from doing so.

You may also ask us to delete information we no longer need. Deletion may be limited by legal obligations or other lawful reasons for retention.

8. Privacy Complaints

If you have a concern about how we handle your personal information, please contact us using the details below.

Please describe your concern and the outcome you are seeking. We will investigate and aim to respond within 30 days.

If you are dissatisfied with our response, or have not received a response within 30 days, you may be able to complain to the Office of the Australian Information Commissioner (OAIC) where the matter falls within its jurisdiction.

Website: www.oaic.gov.au

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or applicable laws.

The current version will be published on this page with its effective date.

10. Contact

For privacy enquiries, access or correction requests, or complaints, please contact:

Privacy contact email: [email protected]
WhatsApp: +86 16769925882